RETURNS & FINE PRINT

If you really want to read through all the legal mumbo-jumbo, it's a bit lower on the page.

Here's how we see it:
Customer service actually begins after the sale is made. You buy something & you expect it to work! We feel the same way.
We have no interest in ripping people off for the same reason we don't want to be ripped off (IT STINKS!). We prefer happy customers. If there is a problem, we'll work with you to correct the trouble.

Stay safe,
Debbie & Safety Jim



RETURN/EXCHANGE POLICIES: Please test the unit(s) before returning to us. Many items shipped back to us as defective work fine. Some items can be repaired by simply installing new batteries.
We deal with multiple suppliers. There may be differences in individual return policies.

Defective products: On most products, returns of defective product will be accepted for replacement or up to 90 days after the date of the invoice. If a product has a longer warranty period,it will be indicated in the product description on our web site. ALL RETURNS REQUIRE A RETURN AUTHORIZATION NUMBER (contact us for RA#). The cost to ship the product back will be paid by the customer. For your protection we recommend that they be shipped with tracking information and insurance. If it is sent by postal service, use delivery confirmation and insure the package. If using UPS, you can use regular ground service. Insurance is not needed unless the shipment exceeds $100 in value. The cost to ship the replacement product(s) back to you will be paid by supplier.. If an item is returned to us and found to be working the customer will have to pay return shipping charges. Also the item must not show signs of abuse or misuse and all parts and accessories must be included.

Exchanges: Our suppliers will accept products back for exchange within 30 days after the date of the invoice with a 15% exchange fee. Please note that this does not apply to all of our products. Certain items cannot be exchanged. Each product returned for exchange must be in its original condition and ready to go back on the shelf or a higher fee may be applied. This includes the item and its packaging. ALL EXCHANGES REQUIRE A RETURN AUTHORIZATION NUMBER (contact us for the RA#). The cost to ship the product back will be paid by the customer. For your protection we recommend that they be shipped with tracking information and insurance. If it is sent by postal service, use delivery confirmation and insure the package. If going by UPS you can use regular ground service. Insurance is not needed unless the shipment exceeds $100 in value. The cost to ship the new product(s) will be paid by the customer. All returns for credit will be evaluated on an individual basis. Please don't hesitate to contact us for assistance.
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