If you really want to read through
all the legal mumbo-jumbo, it's a bit lower on the page.
Here's how we see it:
You
buy something & you expect it to work! We feel the same way.
We
have no interest in ripping people off for the same reason we don't want to be
ripped off (IT STINKS!). We prefer happy customers. If there is a problem,
we'll work with you to correct the trouble.
Stay safe,
Debbie & Safety Jim
RETURN/EXCHANGE POLICIES:
Please test the unit(s) before returning to
us. Many items shipped back to us as defective work fine. Some items can be
repaired by simply installing new batteries.
We deal with multiple suppliers.
There may be differences in individual return policies.
Defective products: On
most products, returns of defective product will be accepted for replacement
or up to 90 days after the date of the invoice. If a product has a longer
warranty period,it will be indicated in the product description on our web site.
ALL RETURNS REQUIRE A
RETURN AUTHORIZATION NUMBER (contact
us for RA#). The cost to ship the product
back will be paid by the customer. For your protection we recommend that they
be shipped with tracking information and insurance. If it is sent by postal
service, use delivery confirmation and insure the package. If using UPS, you
can use regular ground service. Insurance is not needed unless the shipment
exceeds $100 in value. The cost to ship the replacement product(s) back to you
will be paid by supplier.. If an item is returned to us and found to be
working the customer will have to pay return shipping charges. Also the item
must not show signs of abuse or misuse and all parts and accessories must be
included.
Exchanges: Our
suppliers will
accept products back for exchange within 30 days after the date of the invoice
with a 15% exchange fee. Please note that this does not apply to all of our
products. Certain items cannot be exchanged. Each product returned for
exchange must be in its original condition and ready to go back on the shelf
or a higher fee may be applied. This includes the item and its packaging.
ALL EXCHANGES REQUIRE A
RETURN AUTHORIZATION NUMBER (contact us for the
RA#). The cost to ship the product back
will be paid by the customer. For your protection we recommend that they be
shipped with tracking information and insurance. If it is sent by postal
service, use delivery confirmation and insure the package. If going by UPS you
can use regular ground service. Insurance is not needed unless the shipment
exceeds $100 in value. The cost to ship the new product(s) will be paid by the
customer. All returns for credit will be evaluated on an individual basis.
Please don't hesitate to contact us for assistance.