You can read all the legal mumbo-jumbo below. Here's how we see it. You buy something & you expect it to work. We feel the same way. We aren't interested in ripping people off for the same reason we don't want to be ripped off. We want happy customers. If there is a problem, we'll work with you to fix the problem. RETURN/EXCHANGE POLICY: Warranties on individual products vary between 30 days and lifetime. We deal with multiple suppliers. There may be differences in individual return policies. Defective products: On most products, returns of defective product will be accepted for replacement or up to 90 days after the date of the invoice. If a product has a longer warranty period, it will be indicated in the product description on our web site. ALL RETURNS REQUIRE A RETURN AUTHORIZATION NUMBER (contact us for RA#). The cost to ship the product back will be paid by the customer. For your protection we recommend that they be shipped with tracking information and insurance. If it is sent by postal service, use delivery confirmation and insure the package. If using UPS, you can use regular ground service. Insurance is not needed unless the shipment exceeds $100 in value. The cost to ship the replacement product(s) back to you will be paid by supplier.. If an item is returned to us and found to be working the customer will have to pay return shipping charges. Also the item must not show signs of abuse or misuse and all parts and accessories must be included. Exchanges: We will accept product back for exchange within 30 days after the date of the invoice with a 15% exchange fee. Please note that this does not apply to all of our products. Certain items cannot be exchanged. Each product returned for exchange must be in its original condition and ready to go back on the shelf or a higher fee may be applied. This includes the item and its packaging. ALL EXCHANGES REQUIRE A RETURN AUTHORIZATION NUMBER (contact us for the RA#). The cost to ship the product back will be paid by the customer. For your protection we recommend that they be shipped with tracking information and insurance. If it is sent by postal service, use delivery confirmation and insure the package. If going by UPS you can use regular ground service. Insurance is not needed unless the shipment exceeds $100 in value. The cost to ship the new product(s) will be paid by the customer. All returns for credit will be evaluated on an individual basis. Please contact us for assistance. PERSONAL ALARMS PEPPER SPRAYS PEPPER SPRAY + XTRAS STUN GUNS STUN GUNS + XTRAS CHILDREN'S SAFETY SAFETY on the ROAD ACCESSORIES & MISC. ANIMAL REPELLENTS FREE SAFETY TIPS VEHICLE PROTECTION Privacy policy Returns & fine print LINKS How to contact us Who we are Copyright 2006 - 2008 WHF Safety is a member of the WHF Enterprises LLC family